Dear Customer Service,
I think my computer needs professional help. I just don’t know what to do anymore. It won’t respond to me half of the time, and the other half its response is so slow it might as well not respond at all! I need help, and I don’t know where else to turn. Here’s the story:
I remember how excited I was when I first got my computer. I carefully cut the tape on the box, gently lifted it out, and gingerly settled it in the well-appointed and super organized office I’d had decorated and waiting for what seemed like forever.
Now what to do? I’d never owned a computer before and was so nervous I’d somehow break it. I searched through manuals and how-to’s for dummies, looking for tips from experts and guidance from other computer owners with years of experience. It was so frustrating because everyone seemed to have a different opinion about what to expect and what was important and how to handle all the hardware and software issues that were bound to crop up with computer ownership.
Over time, though, I got more comfortable in my new role as a computer owner. My tentative key tapping became more confident, and I operated my computer like a pro. But then minor irritations began to creep up. I’d input a command and have to wait for my computer to process before it responded, but why should I have to wait? I’d issued the same commands hundreds of times since my computer had arrived. Shouldn’t it obey instantly? I certainly thought so! So, I’d push the enter button a couple more times, and then a couple more, then some other buttons, and the darn thing would freeze up on me!!! Seriously?!?
I’m no push-over, believe me, and I wasn’t about to be manipulated by my own computer! So, I started unplugging it every time it froze. After a few minutes, I’d plug it back in again, but even after extending its time-out of the outlet to longer and longer periods, my computer was still giving me that ring of delayed obedience and then freezing when I pushed its buttons. So, I started giving it a gentle whack on its CPU. (No, I was not abusing it. I was just giving it a little tap to get its attention!) But nothing seemed to be working. I was still having to wait for it to process my commands, and it was actually getting worse!
Then my computer started popping up demands, right in front of what I was working on! ”Updates needed.” ”Virus software update available.” Me, me, me. I want. I want. I want. Isn’t it amazing how completely self-absorbed computers are? Didn’t my computer realize I had a schedule to keep? I had things that needed to get done, an agenda, a life! And on top of all that, I’d just purchased a new little laptop that needed my attention. Why couldn’t my computer understand that it just had to do what it was told and stop giving me a hard time?!? Selfish, that’s why!
Well, time went on and my computer kept up it’s delayed obedience and just kept escalating its constant demands with pop up after pop up after pop up. But I knew better than to give in. All it wanted was attention! So I alternated between time-out of the outlet and well-deserved whacks to the CPU, but all I got was slower and slower obedience, longer and longer freezes, and just general unresponsiveness.
I’ve tried to be a good computer owner, but I’m at the end of my tether. Please help!
Computers are designed to process input. Basically, that means you get out what you put in. That “demand for attention” is actually your computer communicating a need for input from you, whether it’s for an update or a virus scan or whatever it’s indicating it needs. If you meet it’s needs, that will not only stop the ”demands” but also free it up to run more smoothly and responsively for you. As far as the “delayed obedience,” that’s just how computers are built. It needs time to process your input so that it can respond appropriately. Pushing its buttons over and over is actually causing the freezing you’re concerned about, and unplugging your computer when it freezes just shuts it down right when it’s trying its hardest to work things out. Remember, interaction between owner and computer is the core of computer processing. Finally, stop “whacking” your computer. Call it what you want…hitting, tapping, popping, or whatever…it’s just causing internal damage and resulting in the very problems you’re trying to solve.
Shak N. Mihed