Dear Customer Service,
I think my computer needs professional help. I just don’t know what to do anymore. It won’t respond to me half of the time, and the other half its response is so slow it might as well not respond at all! I need help, and I don’t know where else to turn. Here’s the story:
I remember how excited I was when I first got my computer. I carefully cut the tape on the box, gently lifted it out, and gingerly settled it in the well-appointed and super organized office I’d had decorated and waiting for what seemed like forever.
Now what to do? I’d never owned a computer before and was so nervous I’d somehow break it. I searched through manuals and how-to’s for dummies, looking for tips from experts and guidance from other computer owners with years of experience. It was so frustrating because everyone seemed to have a different opinion about what to expect and what was important and how to handle all the hardware and software issues that were bound to crop up with computer ownership.
Over time, though, I got more comfortable in my new role as a computer owner. My tentative key tapping became more confident, and I operated my computer like a pro. But then minor irritations began to creep up. I’d input a command and have to wait for my computer to process before it responded, but why should I have to wait? I’d issued the same commands hundreds of times since my computer had arrived. Shouldn’t it obey instantly? I certainly thought so! So, I’d push the enter button a couple more times, and then a couple more, then some other buttons, and the darn thing would freeze up on me!!! Seriously?!?
I’m no push-over, believe me, and I wasn’t about to be manipulated by my own computer! So, I started unplugging it every time it froze. After a few minutes, I’d plug it back in again, but even after extending its time-out of the outlet to longer and longer periods, my computer was still giving me that ring of delayed obedience and then freezing when I pushed its buttons. So, I started giving it a gentle whack on its CPU. (No, I was not abusing it. I was just giving it a little tap to get its attention!) But nothing seemed to be working. I was still having to wait for it to process my commands, and it was actually getting worse!
Then my computer started popping up demands, right in front of what I was working on! ”Updates needed.” ”Virus software update available.” Me, me, me. I want. I want. I want. Isn’t it amazing how completely self-absorbed computers are? Didn’t my computer realize I had a schedule to keep? I had things that needed to get done, an agenda, a life! And on top of all that, I’d just purchased a new little laptop that needed my attention. Why couldn’t my computer understand that it just had to do what it was told and stop giving me a hard time?!? Selfish, that’s why!
Well, time went on and my computer kept up it’s delayed obedience and just kept escalating its constant demands with pop up after pop up after pop up. But I knew better than to give in. All it wanted was attention! So I alternated between time-out of the outlet and well-deserved whacks to the CPU, but all I got was slower and slower obedience, longer and longer freezes, and just general unresponsiveness.
I’ve tried to be a good computer owner, but I’m at the end of my tether. Please help!
Computers are designed to process input. Basically, that means you get out what you put in. That “demand for attention” is actually your computer communicating a need for input from you, whether it’s for an update or a virus scan or whatever it’s indicating it needs. If you meet it’s needs, that will not only stop the ”demands” but also free it up to run more smoothly and responsively for you. As far as the “delayed obedience,” that’s just how computers are built. It needs time to process your input so that it can respond appropriately. Pushing its buttons over and over is actually causing the freezing you’re concerned about, and unplugging your computer when it freezes just shuts it down right when it’s trying its hardest to work things out. Remember, interaction between owner and computer is the core of computer processing. Finally, stop “whacking” your computer. Call it what you want…hitting, tapping, popping, or whatever…it’s just causing internal damage and resulting in the very problems you’re trying to solve.
Shak N. Mihed
[From The Gentle Parent: Discipline Tips, Tools, and Techniques due out November 2013; Two Thousand Kisses a Day: Gentle Parenting Through the Ages and Stages by L.R.Knost now available on Amazon.]
Few things ignite a parent’s temper like defiance. It feels like a slap in the face, a direct challenge to our authority. Power card…played. Gauntlet…thrown. Challenge…accepted?
Time out! No, not time-out as in punish your child, but time out as in hit the parental pause button, take a step back, assess the situation, and get some adult perspective.
There are three things to consider:
- Behaviors are communication. What is your child trying to communicate?
- Is the behavior really defiance, or did your child’s action hit a nerve in you for some reason?
- If the behavior is, in fact, defiance, what circumstances preceded it?
Once you’ve assessed the situation, you can more effectively address it. If your child is communicating an unmet need such as a need for more interaction from you, a need to be heard, or if they simply need an outlet for their energy, you can first meet those needs and then offer your child ideas about how to better communicate their needs to you in the future.
The same process applies if your child’s behavior is communicating stress, anger, fear, or insecurity. Taking a step back allows you to not only see the emotion behind the action, but also gives you a moment to consider if there have been any big transitions in your child’s life such as a move or change in childcare or a recent illness (or, possibly, a breach in trust if you have ‘lost it’ and yelled, threatened, or spanked) that they may have big feelings about but are not able to articulate. First you can meet those emotional needs with empathic listening, offering words to help them articulate their feelings, apologizing if you have broken trust with them, and providing an outlet for their pent up emotions. Then you can address their behavior by giving them options for expressing their needs in more acceptable ways.
Meeting their needs before addressing their behavior is vital because it lowers their defenses, clears whatever is cluttering up your parent/child connection, and opens the pathways to communication, in effect turning on their listening ears!
*On a side note, be aware that it is possible, especially with very young children, that what you are interpreting as defiance is actually age-appropriate curiosity and exploration. A twelve month old who repeatedly pulls the cat’s tail may be experimenting with the interesting sound the cat makes, the soft texture of the fur, her own feeling of power, or just trying to find out if pulling the tail is as ‘not-okay’ after her nap as it was before. Little ones too young to grasp the concept of permanence (typically those less than twenty-four to thirty months) live very much in the moment and cannot be expected to understand the permanent nature of rules and limits. Removing temptations (commonly referred to as baby-proofing) is not only for their safety, but is also a visual form of limit setting. A common misconception is that removing temptations is passive or indulgent parenting, but it is actually proactive parenting (whereas passive/indulgent parenting would be simply allowing the behavior) and is an effective and gentle beginning to the process of boundary setting.
If in taking a step back to assess the situation you discover that your child’s behavior isn’t really defiance, but a nerve was hit in you that caused you to perceive it that way, you can first address your child’s need and then their behavior, if necessary, but then take the time to address your own needs. Perhaps you have an unmet need to be heard by your spouse, boss, or even your own parents, or maybe there is a wound from your past that needs to be healed or a source of stress in your life that is causing you to feel overwhelmed. Taking an honest look at your own needs and hurts and stressors and dealing with those issues will not only benefit your parenting, but your life in general!
If your ‘time out’ assessment reveals that the circumstances preceding your child’s defiance contributed to it, you can learn from that and find ways to avoid those circumstances in the future. For instance, you may realize that hunger or tiredness or over-scheduling are triggers for your child’s behavior. Or you may see that your wording is provoking a negative response. (The word ‘no’ can be a trigger for a power struggle. Try rephrasing your no’s into yes’s. For instance, instead of “No, you can’t have ice cream until after dinner” you could try “I know you love ice cream. I do, too! We’re getting ready to eat right now, but what flavor would you like after dinner?” The objective is to set the same limit, but phrase it in a way that invites cooperation instead of triggering opposition.) You might realize you are inadvertently communicating your own stress to your child or even taking it out on them. Or you may have slipped into a negative parenting pattern and be ‘powering up’ on your child, in effect throwing down the gauntlet yourself, and they are merely reflecting your behavior. Whatever the case may be, learn from it, make the necessary adjustments, repair your relationship with an apology if needed, reconnect with your child, and then share ideas about better ways both of you can handle things in the future.
Keep in mind, though, that sometimes what parents perceive as defiance is really just a child testing their boundaries to make sure that they are secure. Children need to know they’re safe, and a parent who is confident and comfortable enough in their leadership to calmly and gently guide their child to stay within their boundaries is very reassuring. The goal of gentle parenting, however, is not controlling children, but equipping them to control themselves (in other words, we want to teach them to be ‘the boss’ of themselves!) So if your child is testing their boundaries, be careful to respond with guidance, not punishment.
Finally, remember, you are raising a little human with thoughts, needs, ideas, and a personality all their own. They aren’t perfect any more than you are, and expecting perfection will lead to conflict, not connection. When they make mistakes, choose understanding, not anger. When they make poor choices, choose guidance, not punishment. And when they challenge your authority and throw down that gauntlet of defiance, choose peace, not warfare. Remember, you don’t have to attend every fight you’re invited to!